Our shipping hours are Mon.- Fri. from 9:00 am EST to 5:00 pm EST. All orders placed before 12:00 pm eastern standard time will ship out the same day. Orders are not processed on weekends or holidays. All orders ship out within 24 hours when in stock. Custom wigs are shipped 1-2 weeks design on volume. Don’t worry babe they usually ship faster we just like to give our hard working team a little wiggle room. Also note if you add services like coloring or customizing that may extend your delivery time. Bundles and accessories ship 2-7 days. However, during sales/promotions/ holidays, shipping time may take a little longer.
Krowned Kulture is not responsible for late shipments due to holidays, natural disasters, weather delays or any carrier delays.
Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. Krowned Kulture is not responsible for lost or stolen packages. We do not issue refunds or credits regarding these matters.
2020 Holiday Schedule: (Closed) No items will be shipped on these days, nor does this count as a business day.
Dec. 24 (Christmas Eve)
Dec. 25 (Christmas Day)
If you provided an email address at the time of purchase, a tracking number will be emailed to you once your order has been shipped.
All tracking info. will be sent out the evening of the day the item has been mailed out.
ALL ORDERS MAY REQUIRE SIGNATURE!
A signature may be required for all of our orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing and or shipping information inputted by the customer will cause delays as well. If you need additional information, please email firstname.lastname@example.org.
We Do Not Ship to P.O. Boxes
If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled. All orders are required signature, therefore we can not ship to P.O. BOXES.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
Shipping Costs :
2-7 days (bundles/accessories ) 1-2 week (custom wigs) BUSINESS DAYS $9.99
Order before 1 pm EST. item ships out the same day. (does not include Saturday or Sunday or Holidays)
Next Day Shipping $55.00
Order before 1 pm EST. item ships out the same day. (No Saturday or Sunday Delivery)
INTERNATIONAL MAIL $55.00 (email about price variants)
Estimated arrival time can take more than 15 BUSINESS DAYS (does not include Saturday or Sunday or Holidays or Customs Procedures).
As much as we LOVE our overseas queens we are not responsible for any Customs Fees or Import Tax that your country may bill to you.