REFUND POLICY

Refund policy

Thank you for your purchase. However, if you are not completely satisfied with your order for any reason, you may return it to us for a store credit only if it has not been worn and in re-sale condition!!! Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within 7 days of the order delivery date. All returned items must be in new and unused condition, with all original tags, package, and labels attached. All sales are final once items are installed, worn, colored, used, etc. & it's non-refundable.

RETURN PROCESS

To return an item, please email customer service at contact@krownedkulture.com to obtain confirmation. After receiving a confirmation, place the item securely in its original packaging and include your order#, name on order, and return to the address on your package. If you ripped or threw your package away it’s ok! Just email us to receive the mailing adddress.

Please note, Customer will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We also recommended adding a signature confirmation.

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

PAYPAL CLAIMS AND DISPUTES

Please before you head to PayPal and file a claim please contact us first because once you do that the process of getting your money back will take weeks with them. You can come to us for a faster resolve and more than likely be happy you did so!

Please Note 

  ● Original shipping fees are non-refundable.

  ● A 15% restocking fee will be charged for all returns.

  ● Return shipping costs are the Customer's responsibility.

  ● If your item is undeliverable and physically returns to us, you will automatically receive a refund minus all shipping fees and a 15% restocking fee, if you choose to still receive your order you will have to pay additional shipping fees.

RESERVED RIGHTS REGARDING RETURNS

Krowned Kulture reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

 Potential fraudulent or criminal activity.

 An irregular or excessive returns history: regarding damage, missing items, etc.,

 Similarly, Krowned Kulture reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Excessive Returns

 Our Customer Protection Team also handles situations in which return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject you we must ensure the safety, welfare, and comfort of all queens across the globe.

CAN I CANCEL MY ORDER BEFORE IT SHIPS?

NO ADDRESS CAN BE CHANGED.

Please be aware that for security reasons, Krowned Kulture does not allow customers to change their address after an order is placed.

We do not ship to P.O. BOXES!

Please make sure you update your shipping address before you place a new order. We apologize for any inconvenience this may cause, but again, it is for your protection.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

Contact@krownedkulturehair.com

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